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Use IE's ART Response Model, DNA listener profile, and interaction tools to:

• Uncover and understand the perspective of the person with whom you're in conflict
• Ask the right questions to unravel resistances and objections
• Demonstrate Connective Listening
• Incorporate language and examples that the listener can relate to
• Clarify your own point of view non-defensively
• Defuse hostility
• Keep the conversation positive and action oriented
• Create a sense of openness behaviorally

In this customized 1 to 2 day program, participants practice in facilitated role-plays, and are invited to work with real life scenarios safely and professionally. The program accommodates up to 12 participants.

The Art of Productive Conflict

 

You may be communicating with a particularly difficult person or group; the issue you are addressing may be highly charged; or varying points of view may be deeply entrenched; in any case, your business effectiveness and personal sanity depend on how you handle conflict.

 

 

 

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